Knowledge Engineer

San Francisco, CA · Full Time - Posted by Darien Kindlund on December 11, 2018

“To know that we know what we know, and to know that we do not know what we do not know, that is true knowledge.”
– Nicolaus Copernicus

Are you passionate about search engines, semantic understanding, knowledge graphs, and enjoy talking with others about it? Have you previously worked at or supported data science or product management teams? Are you familiar with standard big data challenges, as data science teams scale their operations? If yes, then help us grow and apply now!

As an integral member of our product team, you will work with customers, field sales, domain experts, and engineering teams to grow, refine, and manage our knowledge of customer impacting use cases and search concepts, to solve operational problems across a wide array of disciplines. You’ll wear many hats, touch many parts of our technology, and have a significant impact on our products.

You will own the following activities:

  • Collaborating with customers that use our products
  • Interview and observe both industry-specific customers and our in-house domain experts, as they use our products and provide feedback
  • Work with domain experts to develop and refine domain-specific terminology, in order to support new use cases
  • Collaborate, pioneer, and organize new uses cases
  • Measure overall product accuracy and knowledge coverage for specific domains of interest
  • Help prioritize engineering development, based on customer feedback

When applying, please tell us about some of your real world experience in knowledge management, user research, user testing, customer development, and/or language modeling. Women, People of Color, Minorities, and LGBT candidates are encouraged to apply.

Qualifications

  • At least 1 year of experience building or maintaining search engine or knowledge platforms
  • At least 2+ years working for an enterprise search vendor (as a Knowledge Engineer, Search Quality Engineer, Technical Product Manager, or Researcher)
  • Bachelor’s degree in an engineering/research-related discipline, or 2+ years of customer development experience
  • Able to quickly learn new technologies and creatively think on your feet
  • Experience in user research and running usability tests is a plus (but not required)
  • Data science and/or natural language processing knowledge is a plus (but not required)
  • Must be willing to locally travel up to 25% per quarter, in order to interact with a variety of customer teams in person or over WebEx
  • Authorized to work in the United States
  • Work in our San Francisco office

Company Benefits

  • Open vacation policy
  • Health care insurance
  • Dental & vision insurance
  • Life insurance
  • Short-term & long-term disability insurance
  • Health care FSA
  • Transit & parking FSA
  • Lunch in the SF office
  • Flexible work hours
  • Holiday time off